BEFORE YOU EMAIL
The fastest fixes for the 4 most common problems
My microphone isn't working
Most likely a browser permission. Reload the page, tap the lock icon in the address bar, allow microphone. On iOS, also check Settings → Safari → Camera & Microphone.
My streak got broken unfairly
Streak freezes are auto-applied if you have any. If not, email support@britwise.info with the date and we'll grant a one-time courtesy freeze.
AI gave me a band lower than I expected
Tap 'Request human grade' on the result — a Cambridge-trained linguist re-grades within 48 hours. Free for Pro/Family.
I want to delete my account
Account → Privacy → Delete account. Everything purges in 30 days. Or email privacy@britwise.info if you'd rather we do it.